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Terms & Conditions

Return Policy

We will refund full dollar amount of the item minus shipping charges incurred by us if the item received is not as described, damaged or defective. Merchandise must be returned within 14 days of receipt date. If refund is not desired we can exchange merchandise and ship at no additional cost if the original item was not as described, damaged or defective. If an item is purchased in error, we will apply a 15% restocking fee and charge for the additional postage to send the new item in the exchange process. All electronic items; such as batteries, quartz movements and testers are not available for return/refund however these items are QC tested and to ensure proper functionality prior to shipment.


Shipping Policy

We ship all orders between 24-48 hours after confirmed received payment excluding weekends and holidays. All domestic packages can be tracked using online resources and come with delivery confirmation. All international orders are shipped USPS Priority Mail International. Depending on your location and customs rules, estimated delivery times can range from 2-6 weeks. We will try to declare low values on international shipments for easy customs clearance however additional tariffs/taxes and customs fees are the responsibility of the buyer. For the customers located in Indonesia, Malaysia, Philippines, Sri Lanka, Singapore, Thailand, Vietnam we only ship USPS EMS Express Mail due to the high volume of postal loss (Please contact us for shipping adjustment prior to purchase). We do not ship to Cambodia, China, Hong Kong, Israel, Macau, Pakistan, Taiwan, Yemen.

 

Aftermarket Parts

Watch Parts Outlet, is independent of and is not affiliated with any watch company, watch manufacturer, watch distribution or sales company. Aftermarket watch parts and watch accessories sold on this website were manufactured by third party companies with a goal to cut down costs and make parts more readily available to the public. These parts were made with the same specifications as the originals without any logos or branded markings stamped, labeled or in any way associated with them. Any branding or logos are registered trademarks of their respected companies. Rolex is a registered trademark of Rolex Watch U.S.A.


Animal Rights

On sale on this website are watch straps made out of animal skin which are produced by manufacturers carefully selected by us that meet the highest standards of professionalism with minimal cruelty in their methods of animal handling when producing these straps. We have an active permit granted by the U.S. Fish and Wildlife Service to import these straps. More information regarding animal security and conservation can be found by visiting the Fish and Wildlife website www.fws.gov